1. What is this Cancellation, Return and Refund Policy?

1.1. In keeping with YOOBBEL’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use in our privacy policy, sets out YOOBBEL’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

1.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification, and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

2. Terms of cancellation

2.1. Cancellation before dispatch.

2.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from YOOBBEL.

2.1.2. Upon successfully placing an order on the Platforms and after YOOBBEL has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased   Products.

2.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking  identity number received by the User and requesting YOOBBEL to process a cancellation by sending an email to info@yoobbel.com.

2.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, YOOBBEL shall initiate refunds within 2 (two) business days from   the date on which it received the request from the User.

2.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in    case of bank account/credit card refunds) from the date on which YOOBBEL initiates the refund. All refunds, except for refund to YOOBBEL Wallet, shall be   subject to applicable charges as may be deducted by the User’s bank.

2.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be    subject to applicable charges as may be deducted by the User’s bank.

2.2. Cancellation after dispatch.

2.2.1. We do not accept post-dispatch cancellation of orders.

3. Terms of Return and Refund.

3.1. On applicable products (which can be found on products details page, products can be returned within 10 days, and refund will be settled within 7 business days to the origin account. Products must satisfy all the conditioned mentioned above.

3.2 Refund time: When you cancel the order/ Return any product (t & c applied), the information is sent to our banking partners. Depending on the bank's processing time, it can take 5-7 business days for the refunds to reflect in your bank account or card balance.

The time taken to process a normal refund depends on the payment mode used while making the payment.

Payment Methods
Refund Time
Credit or Debit card
5-10 days
Net banking
2-10 days
0-3 days
2-7 days

If you have any query, drop us a mail at: info@yoobbel.com



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